I Got an Email Reply!!!

Okay, so last Thursday I wrote an email to a manufacturer to request they modify their advertising to correct a mistake declaring their products animal free.  Read here!  I got a reply today!  Here it is!!!

Crissie:

We use a common ingredients listing for all the signs and UPC labels we print for our soaps. All the soap has the same non-animal ingredients but each soap of course does vary with fragrance, color and added ingredients. There are very few soaps that have non-animal products such Shea Butter and Honey (honey), Goats Milk (added goats milk) etc.

Technically your comment is correct but because our customers are concerned about the soap not using tallow we use animal products in our signage. I never thought about the issue you raised and will make a signage change when we run our next batch.

Regards

David

So, I’m excited that they are taking into account something they hadn’t thought of before.  I can understand how their company thought they were targeting a specific consumer (those concerned about tallow), and ended up with another (those concerned about animal products).  So woo hoo!

 

Published by

RunCrissieRun

I am a 44 yo busy career single mom, attempting to find her inner athlete, be a gluten-free(ish) vegan, and find a way to balance it all without going crazy! I love to cook, read, run, box, do yoga, dance, travel, and learn as many new things as I can - which often gets me in trouble.... I am passionate about life in general, and if I didn't write about it, I'd probably implode.

2 thoughts on “I Got an Email Reply!!!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s